...or How To Win Back Lost Business With Perfect Client Offboarding ExperiencesQuick story: A few years ago I replaced my beloved but dying MacBook Air with a new MacBook Pro without checking MacRumors first. This meant that I was that person who bought a new laptop the week before the…
Enough with your internal hackathons, enough with the nauseating tweets “The pizzas have just arrived” and “this is what hustle looks like”. Enough. Your code might well be epic and your heart tremor inducing blood caffeine levels may well be at dangerous levels — seriously, enough already. I know it’s…
Why ‘Natural Attrition Rate’ is a myth It’s the most dismissive of phrases “Our attrition rate is in line with our peers in the industry”, or the even more abstract “We’re not concerned, it’s a natural attrition rate”. For those who don’t speak Middle Management (or…
Originally posted on 13th July 2014 A brief history of the Student Railcard If you’re based in the UK and a full time or mature student you’re eligible for a Young Persons railcard. For students this is great because 1/3 off rail trips around the country is…
In the excellent book, Do More Faster, David Cohen warns us to Beware of the Angel Investors Who Aren’t. David lays down some examples drawn from his own experience: The Gig-Flow Investor, the Bait & Switch and the Term Driver. I highly recommend that you read the article (and…